Refund and Shipping Policy
Last updated: May 06, 2025
Thank you for choosing Devkalp Ayurveda.
This Refund and Shipping Policy outlines the terms for cancellation, refunds, and order-related information. It also complies with Razorpay’s guidelines, including clear refund timelines, operational address, and product listing details.
Interpretation and Definitions
Interpretation
Capitalized terms have meanings defined under the following conditions. These definitions apply whether terms appear in singular or plural.
Definitions
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Company: Refers to Devkalp Ayurveda Doctor Online Counselling, located at:
Devkalp Ayurveda, Ganahera, Ajmer, Rajasthan – 305004, India - Doctor: Refers to the consultation services offered through our website.
- Booking: Means a request made by You to schedule a consultation.
- Products: Include Ayurvedic health-related items listed for sale, priced in INR (₹).
- Service: Refers to the Website and its features.
- Website: Refers to Devkalp Ayurveda, accessible at: https://devkalpayurveda.com
- You: Refers to the individual or legal entity using our Service.
Refund and Cancellation Policy
- Doctor consultation bookings are non-refundable once confirmed.
- If you wish to reschedule your consultation due to a valid reason, please contact us at least 24 hours before the appointment time. We’ll try to accommodate your request.
- If we are unable to provide the booked service due to internal reasons, a full refund will be processed within 5–7 business days to the original payment method.
- For Ayurvedic products sold through our platform, refund eligibility will be mentioned on individual product pages. Only unopened, unused, and undamaged items are eligible for return within 7 days of delivery.
Shipping Policy
- We ship across India via standard courier partners.
- Delivery time is usually 3–7 working days depending on the location.
- Products are clearly listed and priced in INR (₹).
- You will receive tracking details via email and SMS once the product is dispatched.
Contact for Refund or Support
- Email: devkalpayurveda@gmail.com
- Phone: +91-9636964991
- Website Form: Contact Us